Technical Support
This page is for WeSell users who need help with the app, account access, orders, or payments, and for users who want to request permanent account deletion. Our team will respond as soon as possible.
Delete your account
WeSell does not offer in-app account deletion. To request deletion of your WeSell account (also listed as Wesell Mongolia on Android), follow the steps below.
- Send an email from an address you can access to Mglclub.mn@gmail.com
- Use the subject line: Account deletion request – WeSell
-
In the message body, include:
- Your registered phone number and/or WeSell user ID
- Your account nickname (if any)
- A clear statement that you want your account permanently deleted
- Optional: a short reason for the request
- We verify your identity within 1–3 business days and complete deletion within 30 days of receiving a complete request.
- After deletion is complete, you will no longer be able to sign in, and personal content tied to the account cannot be restored.
Do not include passwords or full payment card numbers in your email.
Data deleted and data retained
When we process an account deletion request for WeSell, we handle data as follows.
Data we delete
- Profile information (nickname, avatar, bio, and similar account fields)
- Login identifiers and social account bindings used to access WeSell
- User-generated content and social activity linked to the account (posts, comments, likes, follows, and similar interactions), where not required for legal or safety reasons
- Saved addresses and device push notification tokens
- In-app notification preferences and other account settings
Data we may retain
- Transaction and order records (orders, payments, refunds, and after-sales records): retained for up to 1 year for legal compliance, dispute resolution, fraud prevention, and accounting. These records are minimized or de-identified where practicable.
- Security and anti-abuse logs: retained only as needed for security and fraud prevention, and no longer than necessary under the same principles.
Processing timeline: complete deletion requests are fulfilled within 30 days. Transaction-related data that must be kept may remain for up to an additional 1 year from the relevant transaction or as required by applicable law, whichever is shorter under our retention practice described above.
Contact
Email us anytime:
Mglclub.mn@gmail.comCommon questions
- How do I delete my account? Follow the steps in Delete your account. Email Mglclub.mn@gmail.com with your registered phone number or user ID. We complete verified requests within 30 days.
- I cannot sign in Confirm your phone number or social account, request a new SMS code if needed, and try again. If the issue continues, email us with your registered phone number (do not send passwords).
- Payment or order problem Include your order number, payment time, and a short description of what went wrong.
- Account or content report Tell us the user ID or post link and why you are reporting it. We will review and follow up by email.